Все о пин ап
Все о пин ап
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Бонусная система – амба сильная, правда, приветственный бонус мог бы быть как и получше.
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We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.
The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.
The player from Portugal faced repeated rejections for withdrawal requests over the past week despite having completed and accepted account verification.
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Pino Casino has good bonus conditions and pays out too! But... makes it incredibly difficult to verify and against all reason they ask for a screenshot for every single deposit and that's not enough either, they also want the IBAN and also address etc which I don't get in the screenshot.
The player from Germany is dissatisfied with the withdrawal process. The player confirmed he received his winnings.
While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.
Бонусы/акции: нашел приветственный бонус, есть регулярные бонусы.
After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.
The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.
The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.